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Loupe / User's Guide / Loupe Server - Introduction
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    Loupe Server - Introduction
    In This Topic

    What is the Server?

    The Loupe Server seamlessly collects information from Agents and makes it available to your team in a simple way that just works

    Having this wealth of data available without lifting a finger makes proactive customer support and Customer Experience Improvement Programs compelling and practical.

    How do I use the Server?

     Sending Agent data to a Server
    Agent data is sent to the Server through HTTP(s).  After a session recorded by the agent is complete it will be sent up to the server in the background without any user intervention or impact.  This is handled automatically in the Agent just by configuring the Server section.  You can also get session data into server by just forwarding email containing the Loupe data.  For a walkthrough of how data can get from the Agent to the Server, see Loupe Server - Session Submission Scenarios
     Using the Server Web Interface

    Once data has arrived at the Server it's available through the web UI.  Just sign in to view events, issues, and usage information.  To see how to leverage the Web UI, see User's Guide - Issues - Introduction.

    You can also receive email notifications from the Server by configuring notifications.  This gives you essential information to know when you need to dig into the data with Loupe Server or even by Loupe Desktop.

     Using the Windows Client

    Use the Server Connection Wizard in Loupe Desktop to connect to each Loupe Server repository you want to work with.  Once connected, you can see the session information and server analysis in our native Windows client.  You can also view entire session data files which are efficiently retrieved from the server and cached locally.  This makes it easy to go deep looking at the log stream for a problem beyond just the headlines of a particular error.

     Common Server Scenarios

    To help you get started, we've written out details on how a range of Server configurations can work for you

    Read up on several Server Usage Scenarios.

    Read the Server Frequently Asked Questions.

    See Also